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Terms and conditions
Prevalent Projects is required to collect sales tax for orders shipped within California. Sales tax is applied to the total amount of the order in accordance with California tax laws.
While we make commercially accepted best efforts to maintain the security of customer transactions, its liability in cases of third party theft or misuse is limited to the funds which we have already collected in reference to the customer’s most recent order.
Please read carefully prior to placing your order.
We want you to love your purchase. We will work with you to make it right if you receive an item that is damaged or defective and reported as such upon delivery.
Please be sure to measure carefully, thoughtfully consider your purchase, and contact us for any assistance you need prior to placing your order.
Please inspect all items carefully at the time of delivery. Note any damage observed on the delivery slip before signing for delivery, take photos of packaging and contents, and reject delivery of items where the packaging is severely damaged or not intact.
Claims for missing, damaged, or defective merchandise must be filed within 2 days of delivery. After 2 days we will be unable to process your claim, as most shippers will not accept claims filed after that time period.
Contact us if you have any questions during your delivery, and we will help you handle any issues as efficiently as possible.
Most furniture, lighting, and rugs that we offer are either made-to-order, or non-stocked and ordered specifically for you, and therefore NOT RETURNABLE unless damaged or defective and reported as such at the time of delivery.
You may return in-stock, small-parcel items for store credit or refund with your original receipt when returned in original (new and unused) condition within 14 days of store purchase or delivery.
For online orders, please contact us at [email protected] or (415) 888-3257 to request a Return Authorization prior to sending your return.
For all returns, the cost of outbound shipping and return shipping are not refundable. Please ensure that your item is well-packaged to prevent damage and fully insured for return shipment.
We will issue your refund or store credit, less any associated shipping cost, within 48 hours of receiving your return.
THIS SITE IS PROVIDED ON AN ‘AS IS’ AND ‘AS AVAILABLE’ BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED ON IT. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK, BY YOUR OWN FREE WILL, AND THAT YOU ARE SOLELY RESPONSIBLE FOR ANY CONSEQUENCES ARISING FROM THIS USE. WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THIS SITE, ITS SERVERS, OR ITS ELECTRONIC COMMUNICATION ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.
You agree that the laws of the state of California, without regard to principles of conflict of laws, will govern these and any dispute of any sort that might arise between you and us or our affiliates.