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- Delivery charges will apply if the customer is not available to receive their order at the agreed upon date and time of delivery with the carrier. Also, any updates to an order must be made prior to the day of delivery or delivery fees may apply.
- Prevalent Projects works closely with our vendors in an effort to make certain that all product colors, dimensions, and photos are exact, so any questions or hesitations based on color or dimensions must be discussed before placing your order.
- Prevalent Projects will make every effort to guarantee that your order arrives in perfect condition the first time, however, despite taking extra precautions protecting the furniture, damages may occur on rare occasions. By placing an order with us, you agree to allow us, the manufacturer, and/or our shipping agent the opportunity to remedy the damage or defective issue by having certified furniture repair technicians access and make repairs necessary to bring the item back to 100% manufacturer standards. Said resolution will be at no cost to the client.
- During delivery, please take the time to ensure the paperwork is accurate and that the correct items and/or number of cartons have been delivered. Please also inspect the packaging and the package contents for any shipping damage. Any damage caused from shipping must be noted on the delivery receipt or the insurance cannot be claimed. If there is a partial damage or shortage to an order, accept the good items and list damages and or shortages on the delivery receipt and contact us.